The project aimed to replatform the CRM system to Microsoft Azure and bring the application up to date, ensuring future support and security. It also became essential to improve visibility of the system’s architecture, clarify integration points, and put in place better project planning and governance practices across teams.

The client needed to upgrade “Interaction,” their enterprise-wide Customer Relationship Management system (CRM), from an unsupported version and re-platform its infrastructure from end-of-life 2012 on-prem servers to an Azure platform.